Refund policy

http://www.royalmail.com/track-my-return/create/5556

 

We have a 14-day return policy, which means you have 14 days after receiving your item to return an item. Any returns sent back after 14 days the customer will receive a credit note for the amount of their order.

Please inspect all items on arrivals and make us aware before the returns period is up. We are not liable for any pre existing damages to the items after the 14 day return policy.

Do not email us for a returns label as we cannot offer over email

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with tags. You’ll also need the receipt or proof of purchase. 

WE DO NOT ACCEPT RETURNS IN BIN BAGS, THIS DAMAGES THE ITEMS. Please ensure that they are packed up properly and can't get damaged on the way.

We are not liable for returns lost in the post unless you can provide us proof of returning such as a post office receipt or tracking number to show you have sent the item back, just creating a label is not enough. We are also not liable any return mix up's including sending to the wrong company. 

Please don't forget to include a copy of your invoice with the parcel. If the order details are not included this will delay the returns process and we cannot guarantee that we will be able to process the return within the allocated time mentioned. 

Refunds can take up 7 working days from the day we process the returned item. This is dependant on banking providers terms, how long they take to process transactions and the processing times at our end as our team works through each return individually. We always aim to process refunds within the allocated time provided so please allow up to this time. 

We can not accept returns when washing errors occur. We can not be held liable for washing errors and aim to include relevant washing instructions for all garments.

We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.  

You can always contact us for any return question at info@cameoroseclothing.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note we will not be liable for any damaged products from being worn.

We cannot be held liable for any washing issues including but not limited to colour run or shrinking and damages to items including but not limited to pilling, ripped/loose seams and broken zips/buttons after 1 month of purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.